Fulfillment Complete!
almost 3 years ago
– Tue, Jul 25, 2023 at 10:11:46 AM
We're happy to report that fulfillment for Tales from the Red Dragon Inn is now complete! We'd like to thank all of you for your patience and support as we completed our most ambitious project ever. Tales exists because of all of you.
That said, if you backed Tales from the Red Dragon Inn and you still don't have a copy of the game from us, please let us know via [email protected] (no matter where you live). We suspect that at least a few of the packages traveling through the mail systems of the world got delayed, lost or damaged. If that happened to you, contact us and we'll fix it!
Finally, we have one small card errata to report. The Beer Goat Ally card that came in the Tales Kickstarter Kit says "Move [leap icon] 4". The icon is correct. The "Move" on that card should say "Leap" instead. Sorry for the inconvenience.
Thanks again everyone! Enjoy your games!
Shipping Update, July 18, 2023
almost 3 years ago
– Tue, Jul 18, 2023 at 09:40:55 AM
Hi, folks! We have good progress to report today - most have you have already gotten your games, and we hope that you're enjoying them! We're stoked that people are finally playing this game that we worked on for so long.
As for the shipping update: If you live in Australia, New Zealand or the European Union, please give us a little more time - your packages are making their way through your countries' delivery systems.
For everyone else: if you live in North America, Asia, the UK, Norway or Switzerland, and you do not yet have your expected copy of Tales from the Red Dragon Inn, please email us at [email protected].
With a 5000-backer campaign, we know that there will be some problems. We've gotten very good at fixing those problems, so we'll make sure that you all get your games. If you live in the regions just listed and you don't have your stuff yet, let us help!
And for the AU/NZ/EU folks, we appreciate your patience. We'll be back with you soon with instructions on when you should contact us if you still don't have games.
And one side note: if you've tried the game and you like it, please consider posting a review on BoardGameGeek. Those reviews really help spread the word. Thanks!
Shipping Update, July 10, 2023
almost 3 years ago
– Mon, Jul 10, 2023 at 11:54:29 AM
Hi, folks. Here's a brief shipping update. All packages to backers in the US, Canada, Mexico, UK, Norway, Switzerland, Israel and Asia have been sent out and are making their way through their various mail systems.
Packages to Australia and New Zealand have been sent out as well, with the caveat that 16 backers have been contacted about getting some of their add-ons in a later shipment. The short version of the issue is that we sent a bunch of games to Australia for backer add-ons, and for reasons we do not yet fully understand, the shipment arrived without copies of RDI 2, RDI 6 and RDI 8. We are FedEx-ing replacements, which should arrive at Let's Play Games next week, at which point they will send out a second package to each of the affected backers. We apologize for the inconvenience.
Packages to EU backers are scheduled to begin shipping from Germany tomorrow, July 11.
A reminder: if you don't have your expected rewards yet, please give the packages a bit more time to make their way through the mail systems of the world. We'll let you know (soon) when it's time to contact us to start tracking down problems. Thanks!
Fulfillment Update - June 23, 2023
almost 3 years ago
– Fri, Jun 23, 2023 at 10:42:40 AM
Hi again, folks. Here's where fulfillment stands today:
- US: Many, but not yet all, packages have been sent. Everything is going according to plan, though.
- Canada: Packages started going out on Wednesday, and will continue going out in the coming days.
- Australia/New Zealand: Unfortunately, our previous estimate of fulfillment starting this week was based on incorrect information - one of the incoming shipments of games that we believed to be in customs is, in fact, still on the ocean. Our new estimated fulfillment start date for AU/NZ is July 6. We're sorry for the miscommunication here, and we will keep you informed as we learn more.
- EU: Games are still being held up in German customs. Sadly, we have nothing new to report today.
- Non-EU Europe: Packages are now entering the fulfillment queue from ShipQuest's UK hub. As we said before, they are quite busy at the moment, but we hope to have an official start date from them soon.
- Asia: Everything is in order, and packages will be shipping out very soon.
As with the last update, the news is rather mixed. For those of you who have received your game, we hope you enjoy it! For those of you still waiting, we apologize for the trouble and we will keep you informed as we get more information.
As a reminder, if you don't have your stuff yet and others in your region do, don't panic. It takes a while to ship everything out. For each shipping region, we will post an update when it's time for backers to contact us if they still don't have their games. That time is still a couple of weeks away for ALL regions, even ones whose fulfillment is well underway. Thanks for your patience!
Shipping starting soon!
almost 3 years ago
– Wed, Jun 14, 2023 at 08:44:14 AM
Hi again, everyone. Thanks for your patience while we waited for games to make their journeys to various points around the world. As you probably already know, in order to do region-based shipping, the games must first be split up at the factory and shipped into each region. In our case, that involved shipping games to the US, Canada, Australia, China, the UK and Germany. That process has gone (mostly) well, so we are writing today with a shipping update.
- US: Games will begin shipping from Flat River Group in Michigan on June 15. Since there are nearly four thousand US backers, they expect the entire fulfillment job to take approximately two weeks. This means that some packages will ship out closer to the end of the month.
- Canada: Games will begin shipping from Pick and Pack Logistics in Ontario sometime around June 21.
- Asia: Games will begin shipping from VFI in China sometime around June 19. (Possibly a bit later.)
- Australia: Some product is still making its way through customs, but the TENTATIVE estimate is that games will begin shipping from Let's Play Games (in the Sydney area) around June 22.
- Non-EU Europe (UK, Norway, Switzerland) and RoW: Games are now in the UK, but if you've been following ShipQuest blog posts, you'll know that they're very busy at the moment. They currently estimate a ship start date in the last week of June or the first week of July.
- EU: Sadly, most of the product is stuck in customs. We do not yet have a ship start date from ShipQuest, but we will inform you when we do. Both SlugFest and ShipQuest are simply waiting on the German government at this point.
So, mixed news overall. We expect that packages to most non-European backers will enter the mail system by the end of June. That could still be true for some European backers as well, but pushing a bit into July seems more likely, unfortunately. We apologize for the delays.
After games have shipped out, we will post again with more dates. In particular, each region will have its own unique "you should have your stuff by now" date. In future updates, we will clearly state "if you live in region X and you haven't gotten your games yet, please contact us". If you contact us before that date, our most likely response will be "please keep waiting".
Thanks for your patience. We look forward to getting this game into your hands!
